Each month, Deputy Chief Constable Mark Cooper chairs a force-wide Strategic Performance Board which monitors how effectively we are delivering our service to the public.
This includes assessing every part of a victim’s journey – from the initial call into our Control Room, the quality of our investigation, the service we provide and their feedback to us.
Following this month’s meeting, I wanted to share our latest Control Room data to illustrate the significant improvements we’ve made to answer calls much more quickly:
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Last week, on average, we answered 999 calls within 4 seconds. This compares to 23 seconds during the same period in 2023
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Last week, we answered 101 calls within 49 seconds, compared to more than two minutes for the same week in 2023
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Last week, calls through the 101 service were answered by the Crime Recording and Incident Bureau (CrIB), who start the initial investigation work, in just over 10mins compared to 23mins for the same period in 2023.
We know that, for many victims of crime, their experience with our Control Room is the first step in them seeking our help so it crucial this is done in the most supportive and swiftest way possible
I would like to take this opportunity to thank all our colleagues in the Control Room for their collective efforts in ensuring we are offering the very best, most consistent service.